Report an Issue

Effective and last updated: 14 September 2026

Tell Gemlah about incorrect restaurant information, privacy or account requests, intellectual-property concerns, or content that may harm a person or business.

How to contact us

Email gemlahteam@gmail.com with the subject “Gemlah issue report”. Email is Gemlah's temporary issue-reporting channel during the experimental free-service stage.

What to include

• Your name, contact email and whether you are the affected user, restaurant owner or an authorised representative.
• The restaurant or person affected, the exact Gemlah page or search, and when you saw it.
• The exact words, fact, image, ranking explanation or account/data issue you want reviewed.
• Why it is incorrect, outdated, private, infringing or harmful, together with relevant verifiable evidence.
• The outcome requested: correction, clarification, restricted display, removal, restoration, access or deletion.

Protect sensitive information

Do not email passwords, verification codes, session cookies, access tokens, payment-card information, complete identity documents, or personal information unrelated to the issue. Gemlah may request limited additional information through the case channel when identity or authority must be verified.

What happens next

Gemlah will acknowledge and assess the report using the available evidence, reliable sources and applicable rules. A temporary restriction may be used for a serious immediate risk while the matter is reviewed. Receipt or temporary restriction is not an admission of liability or a finding that an allegation is true. Outcomes may include retaining, clarifying, correcting, restricting, removing or restoring the affected material.

Urgent matters

Gemlah is not an emergency, medical, food-safety or law-enforcement service. For an immediate threat to health or safety, contact the restaurant, relevant authority or local emergency service first. Formal legal notices should identify the applicable deadline and be sent through the email above.

Privacy and recommendation information

For account access or deletion, use the same email and see the Privacy Notice. For the limits of restaurant suggestions, see the Recommendation Disclaimer.